1. How to use the app ?


How can I use the app effectively?


Using the app effectively depends on its features and functionalities. Here are some general steps to help you get started:


Installation: Download and install the app from the play store or app store.


Account Setup: If required, create an account or sign in to access personalized features and content. ( If it does not have means, ignore this point ).


Onboarding: Onboarding process that guides you through the app's key features. Pay attention to any tutorials or tips presented during onboarding.( Onboarding screen displays after install the app ).


Explore Navigation: Check out the menu, settings, and any sidebars for easy access to different sections.


Customize Settings: Explore the app's settings to customize your preferences, such as notifications, display options, and ect..


Support and Help: If you encounter any difficulties or have questions, refer to the app's Feedback section. if needed.


Important Note:



2. How can I turn off or disable notifications or notification sound from the app?


We understand that notifications can sometimes be intrusive or distracting. To disable notifications from the app, you can follow these steps:


On Android Devices:


Open Settings :  Find the notification menu in the setting , tab on the notification menu pop up appear , in the pop up you can disable the notification or notification sound .


Open Settings: Go to your device's "Settings."


Apps or Applications: Find and tap on "Apps" or "Applications," depending on your device model.


Select the App: Scroll through the list of installed apps and select the app for which you want to disable notifications.


App Notifications: Look for "App Notifications," "Notifications," or "Notification Settings" within the app's settings.


Disable Notifications: Toggle off the switch next to "Allow Notifications" or "Show Notifications." This will disable all notifications from the app.


On iOS Devices (iPhone/iPad):


Open Device Settings: Go to your device's "Settings."


Notifications: Find and tap on "Notifications."


Select the App: Scroll through the list of apps and select the app for which you want to disable notifications.


Turn Off Allow Notifications: In the notification settings for the selected app, you can toggle off the switch next to "Allow Notifications." This will disable all notifications from the app.



Important Note:



3. I can't find the audio option in the app. Why is it not showing?

We apologize for any confusion regarding the audio option. Several factors may contribute to the audio option not showing in the app. Here are some common reasons and troubleshooting steps:


App Features:  First, ensure that the app includes an audio option. Not all apps support audio playback, especially if they are primarily text-based or language for specific purposes.


Check App Version: Verify that you have the latest version of the app installed on your device. New updates may introduce or enhance audio features.


Device Compatibility: Make sure your device supports audio playback and has a working speaker or audio output. Check the device's sound settings to ensure they are not muted or set to low volume.


Internet Connection: For streaming audio content, a stable internet connection is necessary. Ensure you are connected to the internet and try refreshing the app.


Restart App: Sometimes, a simple app restart can resolve temporary glitches that prevent the audio option from showing. Close the app completely and relaunch it.


Contact Support: If the audio option is still not showing after trying the above steps, please contact our customer support team. They will be able to assist you further and troubleshoot the issue.


4.How can I highlight and bookmark a verse in the app?


Highlighting a Verse:


Select the Verse: Open the Bible or text you want to read. Tap on the verse you want to highlight. A highlighting menu should appear.


Choose Highlighting Color: From the highlighting menu, select a color or label for the highlight.


Confirm Selection: Once you've chosen the highlighting color, confirm your selection, and the verse will be highlighted.


Bookmarking a Verse:


Select the Verse: Open the Bible or text you want to read. Tap on the verse you want to bookmark. A bookmark menu should appear.


Bookmark : click the bookmark option .


Confirm Selection: Once you've clicked the bookmark option , the verse will be added to the bookmark menu.


5. How can I view the highlighted verse in the app?

We understand that accessing highlighted verses is important for your reading and study experience. Here's how you can view the highlighted verses in the app:


Highlighting Steps: To highlight a verse, follow these general steps (specific steps may vary depending on the app):


View Highlighted Verses: After you have highlighted a verse, you can easily access it again:


6. Where can I find commentary ?

The commentary option is displayed on the reading screen and any other screen where the separate menu cannot be viewed.


If you're using the comment option and suddenly I cannot see it, make sure you're connected to an internet connection and make sure you're using an updated version.


7. Why does the application keep getting closed unexpectedly?


We apologize for the inconvenience you are facing with the app unexpectedly closing. Several factors can cause this issue, and we're here to help you troubleshoot and resolve it. Here are some common reasons and solutions:


App Updates: Ensure that you have the latest version of the app installed. Updates often include bug fixes and improvements that can address unexpected app closures.


Device Compatibility: Check if your device meets the minimum system requirements for the app. Older devices with limited resources may struggle to run newer applications smoothly.


Background Apps: Closing other apps running in the background can free up system resources and help prevent conflicts that may cause the app to close unexpectedly.


Clear Cache and Data: Sometimes, corrupted cache or data files can lead to app instability. Try clearing the app's cache and data through your device settings.


Software Updates: Keep your device's operating system up to date. Newer software versions often address performance and compatibility issues.


Reinstall the App: If clearing cache and data doesn't resolve the problem, try uninstalling and reinstalling the app. This can often fix issues caused by corrupted app files.

Check for Known Issues:  Visit our support website or community forums to check if there are any known issues or reported bugs related to unexpected app closures.


Contact Support: If the problem persists, please contact our customer support team. Provide them with details about the issue, including the device model, operating system version, and any error messages you encountered. This information will help us investigate and resolve the problem quickly.


Important Note:


Ensuring a stable app experience is a top priority for us. Our development team actively works to identify and fix bugs and issues that may cause unexpected app closures. Your feedback is valuable to us, as it helps us improve the app's performance and user experience.



8. Application getting slow ?


Network Connectivity: Slow internet connection or network issues on your end can affect how quickly the app loads. Please check your internet connection and try again.


Device Performance: The performance of the app can be influenced by the specifications and processing power of the device you are using. Older devices or those with limited resources may experience slower performance.


App Updates: Sometimes, after app updates, certain features or changes may inadvertently affect performance. We are committed to addressing and resolving such issues promptly.


Bug or Glitch: In some cases, a bug or glitch within the app can cause slowdowns. Our development team is dedicated to investigating and fixing any reported issues.


How can I help improve the app's performance? 


Your support is invaluable to us in enhancing app performance. Here's how you can help:


Report Issues : If you encounter specific instances of slowness or other performance-related problems, please report them to our support team with as much detail as possible.


Feedback: Provide us with feedback on your overall app experience, including any suggestions for improvement.


Keep App Updated: Ensure you have the latest app version installed, as updates often include performance enhancements.


Optimize Device: Regularly update your device's software and maintain sufficient storage space to ensure optimal performance.